TaskAI

TaskAI is the platform for installation and service companies — boilers, air conditioning, plumbing, electrical — that keeps the technical office and the field crews on the same page: a web back office for those who plan, a mobile app for those who intervene. Every technician immediately sees what to do, where and in what order; the office has a real-time view of every job without back-and-forth phone calls.

The AI that picks the right technician

At the heart of TaskAI is a machine-learning engine that suggests the best technician for every call by weighing 22 parameters: technical skill, historical knowledge of the customer — whoever has already been on that site starts ahead — specialisation on the machine’s brand, current workload and urgency. And it keeps learning: it watches the coordinators’ choices and absorbs their experience. Predictive geolocation goes one step further: it doesn’t just show where a technician is, it computes where they will be at a given time by reading the chain of planned jobs. An internal assistant notifies the right people on its own: the awaited material has arrived, a leave request clashes with jobs already assigned — and reassignment is a single drag-and-drop.

The crew on the map, with respect

The office sees the crew on a real-time map: who’s online, who’s on a job, the day’s route with clock-in and clock-out times — with position updates that have near-zero impact on battery life. When assigning a call, technicians appear sorted by estimated distance from the customer’s site; dragging a request onto the calendar lights up the columns of the closest ones in green, and changing the time recalculates the distances — always based on where each of them will be, not where they are now. Once a job is closed, presence verification compares the positions recorded during the work with the customer’s site and marks it as verified. All of it with clear rules for the people doing the work: tracking is active only during working hours, suspends itself on non-working days and during approved leave, and closing the app stops it.

Jobs that never get lost

Every job is made of individual line items, assignable to different technicians or mixed crews, with one person responsible for the outcome and the signature. If a job closes with a negative outcome, the system automatically generates the follow-up: the recovery job is born already linked to the previous one, with photos, notes and materials attached — the case cannot be forgotten, and whoever comes next has the full history in front of them. On closing, a PDF job report goes out by email to the customer, and the cost summaries line up labour, materials and business indicators.

Materials that follow the case

Technicians request materials from the app in free text, the way they’d say it out loud; the office translates them into warehouse codes and the lists follow the case, cloned automatically onto recovery jobs: whoever arrives on site has the right parts, and every component has a complete story — who requested it, who ordered it, who installed it.

The plant registry, off your mind

The paperwork handles itself: TaskAI talks to the regional plant registry (CIRCE), imports logbook data and brings it where it’s needed — staircase, floor and unit appear right on the job card, so the technician never hunts for the right doorbell. Once the work is done, the platform fills in the energy-efficiency reports and files the outcomes with the registry, with no double data entry. And the next stop is already underway: integration with the Italian F-Gas registry for air-conditioning equipment is in the works, so that reporting work on fluorinated-gas equipment — installation, maintenance, leak checks, due within 30 days under Italian regulations — will go out straight from the job’s closing.

In the field, even with no signal

Basements, warehouses, industrial areas with no coverage don’t stop the work: the app keeps working normally and syncs everything — jobs, signatures, photos, materials — as soon as the device is back online. Initial setup is immediate: just scan a QR code to connect the app to the right office. And each company’s data lives in its own isolated, dedicated environment, shared with no one else.

TaskAI is already live: it’s the choice of installation, maintenance and technical service companies that want a real-time view of the field without losing time on manual reporting.